Gartner’s Top 10 Strategic Predictions for 2016 and Beyond

  • By 2018, 20% of all business content will be authored by machines.
  • By 2018, 6 billion connected things will be requesting support.
  • By 2020, autonomous software agents outside of human control will participate in 5% of all economic transactions.
  • By 2018, more than 3 million workers globally will be supervised by a “robo-boss.”
  • By 2018, 20% of smart buildings will have suffered from digital vandalism.
  • By 2018, 50% of the fastest-growing companies will have fewer employees than instances of smart machines.
  • By 2018, customer digital assistants will recognize individuals by face and voice across channels and partners.
  • By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment.
  • By 2020, smart agents will facilitate 40% of mobile interactions, and the post-app era will begin to dominate.
  • Through 2020, 95% of cloud security failures will be the customer’s fault.

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