Gartner’s Top 10 Strategic Predictions for 2016 and Beyond

  • By 2018, 20% of all business content will be authored by machines.
  • By 2018, 6 billion connected things will be requesting support.
  • By 2020, autonomous software agents outside of human control will participate in 5% of all economic transactions.
  • By 2018, more than 3 million workers globally will be supervised by a “robo-boss.”
  • By 2018, 20% of smart buildings will have suffered from digital vandalism.
  • By 2018, 50% of the fastest-growing companies will have fewer employees than instances of smart machines.
  • By 2018, customer digital assistants will recognize individuals by face and voice across channels and partners.
  • By 2018, 2 million employees will be required to wear health and fitness tracking devices as a condition of employment.
  • By 2020, smart agents will facilitate 40% of mobile interactions, and the post-app era will begin to dominate.
  • Through 2020, 95% of cloud security failures will be the customer’s fault.

Gartner’s Top 10 Strategic Predictions for 2015 and Beyond

  • By 2018, digital business will require 50% fewer business process workers and 500% more key digital business jobs, compared with traditional models.
  • By 2017, a significant and disruptive digital business will be launched that was conceived by a computer algorithm.
  • By 2018, the total cost of ownership for business operations will be reduced by 30% through smart machines and industrialized services.
  • By 2020, developed world life expectancy will increase by a half-year, due to the widespread adoption of wireless health monitoring technology.
  • By YE16, more than $2 billion in online shopping will be performed exclusively by mobile digital assistants.
  • By 2017, U.S. customers’ mobile engagement behavior will drive mobile commerce revenue in the U.S. to 50% of U.S. digital commerce revenue.
  • By 2017, 70% of successful digital business models will rely on deliberately unstable processes designed to shift as customers’ needs shift.
  • By 2017, 50% of consumer product investments will be redirected to customer experience innovations.
  • By 2017, nearly 20% of durable goods “e-tailers” will use 3D printing to create personalized product offerings.
  • By 2020, retail businesses that use targeted messaging in combination with internal positioning systems will see a 5% increase in sales.

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