What is a Service? ITIL defines a Service as “a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.”
In other words, when we do something for another party that gives them something they want or value, we’re providing a service. Generally speaking, because our users want the benefits and value of email, storage, wireless networking, etc., but don’t want to take on the burden of managing those items themselves, we provide those things to them as a service.
We also find it useful to distinguish between client-facing services that allow end users to do their work and internal technical services that enable those services. We use the term IT Service to describe the client-facing services and IT Provider Service for the internal, technical services. Definitions and examples are as follows:
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