Category: Gündelik

Differences between boss and leader

BOSS LEADER Drives employees Coaches employees Depends on authority Depends on goodwill Inspires fear Generates enthusiasm Says “I” Says “we” Places blame for the breakdown Fixes the breakdown Knows how it is done Shows how it is done Uses people Develops people Takes credit Gives credit Commands Asks Says “Go” Says “Let’s go”

Employees leave managers, not companies

Today I found out one of my good friends left their position at a well known technology company that many people would “kill” to work for. I asked him why he left, expecting an answer like “I needed more of a challenge”, or “I outgrew the position and there was no where for me to …

Continue reading

Customer Service: 5 Rules for Handling Complaints

The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here’s how to defend your company and defuse a crisis. While the Internet has made global commerce a reality, the online social services it spawned have also provided a worldwide megaphone for dissatisfied customers. From Bank of America’s …

Continue reading