Category: İş Hayatı

How a RACI Matrix Can Help Your Project Succeed

Do any of these statements sound familiar to you? If so, a RACI matrix for your project might be overdue. ‘My primary stakeholder approved all of the requirements, but now the project sponsor doesn’t agree with what we implemented.’ ‘I elicited requirements from a large pool of stakeholders and now I can’t get anyone to …

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Employees leave managers, not companies

Today I found out one of my good friends left their position at a well known technology company that many people would “kill” to work for. I asked him why he left, expecting an answer like “I needed more of a challenge”, or “I outgrew the position and there was no where for me to …

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Getting Your Résumé Read

I’ve been going through a big pile of applications for the summer internship positions at Fog Creek Software, and, I don’t know how to say this, some of them are really, really bad. This is not to say that the applicants are stupid or unqualified, although they might be. I’m never going to find out, …

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Customer Service: 5 Rules for Handling Complaints

The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here’s how to defend your company and defuse a crisis. While the Internet has made global commerce a reality, the online social services it spawned have also provided a worldwide megaphone for dissatisfied customers. From Bank of America’s …

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Learn About ITIL

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. A whole ITIL …

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