Kategori: Teknoloji

Difference Between RFP and RFI

Understanding the difference between RFP and RFI can help you make strong selections when you need to outsource. Whether you’ve been outsourcing for a long time and want to find a more distinctive method of choosing contractors for the position, or you’re just getting started, the difference between the request for proposal, and the request …

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Protect yourself from the coming cloud crack-up

Here’s how it will play out in many organizations: As the years wear on, line-of-business managers and CMOs will increasingly look outside the organization to find cloud solutions to business problems, either because IT can’t move quickly enough or because self-service Web apps make cloud services so easy to adopt. Most of that spending will …

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Three big reasons CRM initiatives fail

CRM failure rates have remained high during the last ten years, indicating that many organizations don’t receive full benefit from their CRM initiatives. Let’s examine important reasons for this unfortunate situation. Although relatively few projects become complete write-offs, partial failure is common. Most often, a project delivers some expected benefit, but still leaves users unsatisfied and …

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Finding the Value in SOA

Confronted with the age old problems of agility and complexity, today’s CIOs are under more pressure than ever to improve the strategic value of IT to the business. At best, these challenges have increased costs, limited innovation and increased risk. At worst, they have reduced IT’s ability to respond to changing business needs in a …

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Geolocation: The Next Privacy Frontier

If Facebook asks “What’s on your mind?” and Twitter asks “What’s happening?” who will ask “Where are you?” Well, it turns out that there may be no need to ask that question if an app on your smartphone is already reporting your location to others.

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Enterprise Architect vs Solution Architect

What exactly is an Enterprise Architect versus a Solution Architect? I’d like to chat about the difference because I’m not confident everyone understands this well. It’s actually quite simple. I propose that a Solution Architect is a project team role that is responsible for the system quality of the solution being delivered to the business. I also propose …

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How Speech Analytics Helps and Protects Collections Industry

Speech analytics is becoming an integral component of collection contact centers and Accounts Receivables Management (ARM) firms as it not only helps these firms maximize payments, but also lets them stay compliant and up to date with new rules and regulations that often prove to be more challenging.

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CTI’s Role in CRM Solutions

CTI, or Computer Telephony Integration, refers to the linking of computer software and telephone equipment to answer calls, accept and provide data and, in some cases, route calls to agents. At a call center, CTI can provide a screen pop, allowing data about the caller to arrive instantaneously on the agent’s PC screen as she …

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What is LDAP?

LDAP, Lightweight Directory Access Protocol, is an Internet protocol that email and other programs use to look up information from a server. Every email program has a personal address book, but how do you look up an address for someone who’s never sent you email? How can an organization keep one centralized up-to-date phone book …

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How Social Media Is Changing CRM

It’s big news these days for tech watchers: CRM software stalwarts are rapidly acquiring startups that enable businesses to manage the increasing number and variety of social media platforms better. In May, Oracle (ORCL) bought Vitrue to help it publish and manage social media campaigns, and the company just announced the acquisition of Collective Intellect …

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