Kategori: Yazılım Dünyası

CTI’s Role in CRM Solutions

CTI, or Computer Telephony Integration, refers to the linking of computer software and telephone equipment to answer calls, accept and provide data and, in some cases, route calls to agents. At a call center, CTI can provide a screen pop, allowing data about the caller to arrive instantaneously on the agent’s PC screen as she …

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Getting Your Résumé Read

I’ve been going through a big pile of applications for the summer internship positions at Fog Creek Software, and, I don’t know how to say this, some of them are really, really bad. This is not to say that the applicants are stupid or unqualified, although they might be. I’m never going to find out, …

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How Social Media Is Changing CRM

It’s big news these days for tech watchers: CRM software stalwarts are rapidly acquiring startups that enable businesses to manage the increasing number and variety of social media platforms better. In May, Oracle (ORCL) bought Vitrue to help it publish and manage social media campaigns, and the company just announced the acquisition of Collective Intellect …

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Loyalty programs good, but customer service must lead

To ensure they thrive in a struggling market, companies everywhere are experimenting with a whirlwind of loyalty programs that allow them to track and gather feedback from existing and new customers. As these companies figure out what works best, observers such as Matthew Keylock — recognized as an industry leader in building winning customer strategies …

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What is Domain-Driven Design?

Over the last decade or two, a philosophy has developed as an undercurrent in the object community. The premise of domain-driven design is two-fold: For most software projects, the primary focus should be on the domain and domain logic; and Complex domain designs should be based on a model. Domain-driven design is not a technology …

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The Development Abstraction Layer

A young man comes to town. He is reasonably good looking, has a little money in his pocket. He finds it easy to talk to women. He doesn’t speak much about his past, but it is clear that he spent a lot of time in a soulless big company. He is naturally friendly and outgoing, …

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The Iceberg Secret, Revealed

“I don’t know what’s wrong with my development team,” the CEO thinks to himself. “Things were going so well when we started this project. For the first couple of weeks, the team cranked like crazy and got a great prototype working. But since then, things seem to have slowed to a crawl. They’re just not …

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İki Faydalı Web Sitesi

cacoo.com Kullanışlı arayüzü ile online olarak Visio tarzında diyagramlar hazırlayıp web tabanlı olarak yayınlayabileceğiniz, birçok dosya formatına export edebileceğiniz, diğer kullanıcılar ile paylaşabileceğiniz çok yararlı bir web sitesi. Akışlarınıza ve çizimlerinize istediğiniz yerden ulaşmak için ideal bir site. Ücretsiz hesap seçeneğinde, 25 adet diyagram oluşturmanıza izin veriyor. screencast-o-matic.com Online bir screen capturing uygulaması. Bilgisayarınıza yalnızca …

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Learn About ITIL

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. A whole ITIL …

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How to write a software requirements specification (SRS) document?

Software Requirement Specification (SRS) document usually contains a software vendor’s understanding of a customer’s software requirements. This document ensures that the software vendor and the customer are in agreement as to the features required in the software system being built. SRS is created after the initial requirement elicitation phase in which Software vendor interacts with …

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