TEC’s Evaluation Centers

Şirketlerde yazılım satınalma süreçlerinde, teknik ve iş gereksinimlerini oluşturmak ve gereksinimlerin sektör standartlarına uygunluğunu sağlamak her zaman sorun olmuştur. Bu web sitesi (http://www.technologyevaluation.com/store), en basit ifadeyle onlarca farklı kategoride yazılım için RFP ve RFI şablonları satıyor. Yürüttüğümüz proje bütçelerinin, yüzbinlerce hatta milyonlarca dolar olduğu düşünüldüğünde, değerlendirme ve karar verme aşamalarında ciddi anlamda işe yarayacak bu şablonlara birkaç yüz dolar vermek çok da gereksiz olmayacaktır.

Aşağıdaki tipte şablonları sitede bulmak mümkün :

  • Yazılım değerlendirme raporları
  • RFI / RFP şablonları

Aşağıdaki şemada ise, hangi dokümanın hangi süreçte kullanılması gerektiğini açıklamışlar.

evaluation_chart

Difference Between RFP and RFI

Understanding the difference between RFP and RFI can help you make strong selections when you need to outsource. Whether you’ve been outsourcing for a long time and want to find a more distinctive method of choosing contractors for the position, or you’re just getting started, the difference between the request for proposal, and the request for information, can make your job easier.

Protect yourself from the coming cloud crack-up

Here’s how it will play out in many organizations: As the years wear on, line-of-business managers and CMOs will increasingly look outside the organization to find cloud solutions to business problems, either because IT can’t move quickly enough or because self-service Web apps make cloud services so easy to adopt.

Most of that spending will be on so-called systems of engagement, where applications built and hosted in the cloud become the front line of interaction with customers. Public-facing, cloud-based Web and mobile apps will gather gobs of information about customers — and when the quantity of data grows large enough, it will become fodder for big data analytics on the same cloud platform.

Three big reasons CRM initiatives fail

CRM failure rates have remained high during the last ten years, indicating that many organizations don’t receive full benefit from their CRM initiatives. Let’s examine important reasons for this unfortunate situation.

Although relatively few projects become complete write-offs, partial failure is common. Most often, a project delivers some expected benefit, but still leaves users unsatisfied and business sponsors wondering what went wrong.

This list describes three major pitfalls that plague many CRM initiatives. While not a comprehensive inventory of potential problems, many projects succumb to these big causes of failure.

Finding the Value in SOA

Confronted with the age old problems of agility and complexity, today’s CIOs are under more pressure than ever to improve the strategic value of IT to the business. At best, these challenges have increased costs, limited innovation and increased risk. At worst, they have reduced IT’s ability to respond to changing business needs in a timely fashion.

Yet, changes for business and IT are continuing to occur at an ever-increasing pace. To keep up, enterprises need to adopt an agile, flexible architecture style with a proven strategic approach to delivering IT to the business.

Geolocation: The Next Privacy Frontier

If Facebook asks “What’s on your mind?” and Twitter asks “What’s happening?” who will ask “Where are you?” Well, it turns out that there may be no need to ask that question if an app on your smartphone is already reporting your location to others.

Enterprise Architect vs Solution Architect

What exactly is an Enterprise Architect versus a Solution Architect? I’d like to chat about the difference because I’m not confident everyone understands this well.

It’s actually quite simple. I propose that a Solution Architect is a project team role that is responsible for the system quality of the solution being delivered to the business. I also propose that an Enterprise Architect is a planning role that is responsible for identifying the future state of an organization’s IT environment and engage wherever and whomever necessary to help guide project team’s to deliver toward it. There are formal definitions out there but I thought I’d simplify it for the purposes of this blog post.

How Speech Analytics Helps and Protects Collections Industry

Speech analytics is becoming an integral component of collection contact centers and Accounts Receivables Management (ARM) firms as it not only helps these firms maximize payments, but also lets them stay compliant and up to date with new rules and regulations that often prove to be more challenging.

What is Kanban?

Kanban is a new technique for managing a software development process in a highly efficient way. Kanban underpins Toyota’s “just-in-time” (JIT) production system. Although producing software is a creative activity and therefore different to mass-producing cars, the underlying mechanism for managing the production line can still be applied.

CTI’s Role in CRM Solutions

CTI, or Computer Telephony Integration, refers to the linking of computer software and telephone equipment to answer calls, accept and provide data and, in some cases, route calls to agents. At a call center, CTI can provide a screen pop, allowing data about the caller to arrive instantaneously on the agent’s PC screen
as she answers the customer’s call. Such value-added services have become potentially decisive differentiators in today’s crowded, complex marketplace where a premium is placed on superior customer support. High-quality service, moreover, inevitably results in highly satisfied customers and high levels of repeat and referral business.