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Learn About ITIL

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. A whole ITIL philosophy has evolved from the guidance contained within the ITIL books and the ITIL professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.

Benefits of ITIL: By providing a systematic approach to the management of IT service, ITIL can help an enterprise in the following ways:

The ITIL certifications are among the most sought after in the IT industry. Several of the ITIL Certifications typically make it to the list of the highest paying technical certifications. ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK).The EXIN and ISEB administer exams and award qualifications at Foundation, Practitioner and Manager/Masters level currently in ‘ITIL Service Management’, ‘ITIL Application Management’ and ‘ICT Infrastructure Management’ respectively.

The Five ITIL Volumes

The Five ITIL Volumes are as follows:

ITIL Version 2

The previous version of ITIL focused less on lifecycle, and more on process. ITIL V2 was divided into two main areas: service support and service delivery.

Service Support answers the concern How does the data center ensure that the customer has access to the appropriate services? It includes disciplines that enable IT Services to be provided effectively. Service Support is divided into the following areas:

Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer. Essentially, service providers need to offer business users adequate support. Service Delivery covers those issues which must be taken into consideration to ensure this. Service Delivery is divided into:

ITIL Certifications

Each version of ITIL has three corresponding certification programs. They are:

ITIL Exams are coordinated through two agencies, the EXIN and the ISEB.

EXIN Information

EXIN is the Examination Institute for Information Science in the Netherlands. They are a global IT examination provider and an independent organization establishing educational requirements, for developing and organizing examinations in the field of Information Technology.

EXIN has been involved in the ITIL Certification area since ITIL’s inception in the early 1990’s and is now one of the agencies involved in ITIL’s continued development.

ISEB Information

The ISEB is the Information Systems Examination Board. They are aligned with the British Computer Society and focus on providing certifications that add value to professional careers by providing both the means and the platform for recognition and enhanced career development.

Source : http://jobsearchtech.about.com/od/historyoftechindustry/a/ITIL.htm

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