| BOSS | LEADER | |
| Drives employees | Coaches employees | |
| Depends on authority | Depends on goodwill | |
| Inspires fear | Generates enthusiasm | |
| Says “I” | Says “we” | |
| Places blame for the breakdown | Fixes the breakdown | |
| Knows how it is done | Shows how it is done | |
| Uses people | Develops people | |
| Takes credit | Gives credit | |
| Commands | Asks | |
| Says “Go” | Says “Let’s go” |