I’ve been going through a big pile of applications for the summer internship positions at Fog Creek Software, and, I don’t know how to say this, some of them are really, really…
Kategori: Alıntılar
How Social Media Is Changing CRM
It’s big news these days for tech watchers: CRM software stalwarts are rapidly acquiring startups that enable businesses to manage the increasing number and variety of social media platforms better. In May,…
Customer Service: 5 Rules for Handling Complaints
The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here’s how to defend your company and defuse a crisis. While the Internet has made…
Loyalty programs good, but customer service must lead
To ensure they thrive in a struggling market, companies everywhere are experimenting with a whirlwind of loyalty programs that allow them to track and gather feedback from existing and new customers. As…
What is Domain-Driven Design?
Over the last decade or two, a philosophy has developed as an undercurrent in the object community. The premise of domain-driven design is two-fold: For most software projects, the primary focus should…
The Development Abstraction Layer
A young man comes to town. He is reasonably good looking, has a little money in his pocket. He finds it easy to talk to women. He doesn’t speak much about his…
The Iceberg Secret, Revealed
“I don’t know what’s wrong with my development team,” the CEO thinks to himself. “Things were going so well when we started this project. For the first couple of weeks, the team…
Guy Kawasaki’s Social Media Secret
Guy Kawasaki wears many hats. He‘s the founder of Alltop.com, a bestselling author on social media and marketing, and still somehow manages to fit in about 75 speaking engagements each year. Here,…
İki Faydalı Web Sitesi
cacoo.com Kullanışlı arayüzü ile online olarak Visio tarzında diyagramlar hazırlayıp web tabanlı olarak yayınlayabileceğiniz, birçok dosya formatına export edebileceğiniz, diğer kullanıcılar ile paylaşabileceğiniz çok yararlı bir web sitesi. Akışlarınıza ve çizimlerinize istediğiniz…
Learn About ITIL
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL® is the most widely accepted approach to IT service…