The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here’s how to defend your company and defuse a crisis. While the Internet has made…
Loyalty programs good, but customer service must lead
To ensure they thrive in a struggling market, companies everywhere are experimenting with a whirlwind of loyalty programs that allow them to track and gather feedback from existing and new customers. As…
What is Domain-Driven Design?
Over the last decade or two, a philosophy has developed as an undercurrent in the object community. The premise of domain-driven design is two-fold: For most software projects, the primary focus should…
The Development Abstraction Layer
A young man comes to town. He is reasonably good looking, has a little money in his pocket. He finds it easy to talk to women. He doesn’t speak much about his…
The Iceberg Secret, Revealed
“I don’t know what’s wrong with my development team,” the CEO thinks to himself. “Things were going so well when we started this project. For the first couple of weeks, the team…
Guy Kawasaki’s Social Media Secret
Guy Kawasaki wears many hats. He‘s the founder of Alltop.com, a bestselling author on social media and marketing, and still somehow manages to fit in about 75 speaking engagements each year. Here,…
İki Faydalı Web Sitesi
cacoo.com Kullanışlı arayüzü ile online olarak Visio tarzında diyagramlar hazırlayıp web tabanlı olarak yayınlayabileceğiniz, birçok dosya formatına export edebileceğiniz, diğer kullanıcılar ile paylaşabileceğiniz çok yararlı bir web sitesi. Akışlarınıza ve çizimlerinize istediğiniz…
Learn About ITIL
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL® is the most widely accepted approach to IT service…
How to write a software requirements specification (SRS) document?
Software Requirement Specification (SRS) document usually contains a software vendor’s understanding of a customer’s software requirements. This document ensures that the software vendor and the customer are in agreement as to the…
FTP vs HTTP
Both protocols are used for uploads and downloads on the internet, for text and for binary, both over TCP/IP. But there are a lot of differences in the details: Transfer Speed Possibly…