What exactly is an Enterprise Architect versus a Solution Architect? I’d like to chat about the difference because I’m not confident everyone understands this well. It’s actually quite simple. I propose that a Solution…
Kategori: Alıntılar
How Speech Analytics Helps and Protects Collections Industry
Speech analytics is becoming an integral component of collection contact centers and Accounts Receivables Management (ARM) firms as it not only helps these firms maximize payments, but also lets them stay compliant and…
What is Kanban?
Kanban is a new technique for managing a software development process in a highly efficient way. Kanban underpins Toyota’s “just-in-time” (JIT) production system. Although producing software is a creative activity and therefore…
CTI’s Role in CRM Solutions
CTI, or Computer Telephony Integration, refers to the linking of computer software and telephone equipment to answer calls, accept and provide data and, in some cases, route calls to agents. At a…
What is LDAP?
LDAP, Lightweight Directory Access Protocol, is an Internet protocol that email and other programs use to look up information from a server. Every email program has a personal address book, but how…
Differences Between Boss and Leader
BOSS LEADER Drives employees Coaches employees Depends on authority Depends on goodwill Inspires fear Generates enthusiasm Says “I” Says “we” Places blame for the breakdown Fixes the breakdown Knows how it is…
The Management Team
Very few company founders start out with management experience, so they tend to make it up as they go along. Sometimes they try to reinvent management from first principles. More often than…
How a RACI Matrix Can Help Your Project Succeed
Do any of these statements sound familiar to you? If so, a RACI matrix for your project might be overdue. ‘My primary stakeholder approved all of the requirements, but now the project…
Employees Leave Managers, Not Companies
Today I found out one of my good friends left their position at a well known technology company that many people would “kill” to work for. I asked him why he left,…