Şirketlerde yazılım satınalma süreçlerinde, teknik ve iş gereksinimlerini oluşturmak ve gereksinimlerin sektör standartlarına uygunluğunu sağlamak her zaman sorun olmuştur. Bu web sitesi (http://www.technologyevaluation.com/store), en basit ifadeyle onlarca farklı kategoride yazılım için RFP…
Difference Between RFP and RFI
Understanding the difference between RFP and RFI can help you make strong selections when you need to outsource. Whether you’ve been outsourcing for a long time and want to find a more…
Protect yourself from the coming cloud crack-up
Here’s how it will play out in many organizations: As the years wear on, line-of-business managers and CMOs will increasingly look outside the organization to find cloud solutions to business problems, either…
Three big reasons CRM initiatives fail
CRM failure rates have remained high during the last ten years, indicating that many organizations don’t receive full benefit from their CRM initiatives. Let’s examine important reasons for this unfortunate situation. Although relatively…
Finding the Value in SOA
Confronted with the age old problems of agility and complexity, today’s CIOs are under more pressure than ever to improve the strategic value of IT to the business. At best, these challenges…
Geolocation: The Next Privacy Frontier
If Facebook asks “What’s on your mind?” and Twitter asks “What’s happening?” who will ask “Where are you?” Well, it turns out that there may be no need to ask that question if…
Enterprise Architect vs Solution Architect
What exactly is an Enterprise Architect versus a Solution Architect? I’d like to chat about the difference because I’m not confident everyone understands this well. It’s actually quite simple. I propose that a Solution…
How Speech Analytics Helps and Protects Collections Industry
Speech analytics is becoming an integral component of collection contact centers and Accounts Receivables Management (ARM) firms as it not only helps these firms maximize payments, but also lets them stay compliant and…
What is Kanban?
Kanban is a new technique for managing a software development process in a highly efficient way. Kanban underpins Toyota’s “just-in-time” (JIT) production system. Although producing software is a creative activity and therefore…
CTI’s Role in CRM Solutions
CTI, or Computer Telephony Integration, refers to the linking of computer software and telephone equipment to answer calls, accept and provide data and, in some cases, route calls to agents. At a…